The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. We have been able to increase both sales and efficiency with this system. Integration across POS, eCommerce, Accounting, Data Analytics is excellent. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. ![]() Our industry was using a server-based software which was cumbersome and VERY outdated. PROSĬustomer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included CONSįrequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale. Even better, the amounts of time to need to contact customer service is minimal. Customer service has been very helpful via telephone or chat and are always available which is nice. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. ![]() Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Needing a software that is heavier than just the POS is essential. We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks CONSĪ few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although, it endorses Apple products, it works perfectly fine with Windows operating systems. The hardware associated to it works seamlessly like the tablets, scanners, and printers. ![]() It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. Gone are the days of tallying and doing adjustments on a piece of paper. ![]() I like the functionalities as it allows you to break free from the spreadsheet and manual entry. I tinkered with this software and got ot know this from the inside and out. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well. Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry.
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